Contact / Support
Help for your ClipGo projects, and a clear view of what support is available in this preview.
Last updated: October 14, 2026. Operator identity, legal jurisdiction, contact details and applicable legal requirements have not yet been confirmed. This page is not legal advice.
Official support contact: pending
A verified support email or contact channel has not been provided yet. This page does not submit messages or create support tickets. During private testing, use the existing invitation or conversation through which you received access.
Owner review required: supply a monitored support email, operator details, privacy-request channel and realistic response expectations.When reporting a problem
- Include the affected project title and the step that failed: script, voice, scene image or MP4 assembly.
- Include the exact error message, approximate time, browser and device type.
- If sharing a screenshot, remove personal information and private project content first.
- Never send passwords, verification links, session tokens or API keys.
Before trying again
Check your remaining daily generation allowance. For an individual failed scene, retry that scene rather than recreating the entire project. Keep the page open during browser-based MP4 assembly; browser and device capabilities affect export availability.
Both vertical 9:16 and horizontal 16:9 video export are available. Turkish voice generation requires compatible provider access and can fail when that access is unavailable.
Account access
If you cannot sign in, try the password reset page. Reset delivery and verification links depend on the email service; a successful request message does not guarantee delivery. Do not share the link with anyone.
Privacy and data requests
A dedicated, verified request channel and identity-check procedure still need to be established. Self-service account deletion is not currently offered. Read the Privacy Policy for the starter data-handling information and outstanding review items.